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Refund Policy

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Mallovo Mart Refund & Cancellation Policy

At Mallovo Mart, we strive to provide high-quality products and services while ensuring a fair and transparent refund process for our customers. Please read the following policy carefully before placing an order.

1. Product Purchase Refund Policy

Eligibility for Refunds

Customers may be eligible for a refund, replacement, or store credit in the following situations:

  • Incorrect item delivered.

  • Damaged or defective product received.

  • Product received does not match the description, specifications, size, or variant displayed on the platform.

  • Missing items or accessories from the delivered order.

  • Incomplete order received.

  • Duplicate product delivered.

  • Product found to be fake, counterfeit, or materially different from what was advertised.

  • Order not delivered due to an error attributable to Mallovo Mart.

Standard Refund Request Timeline

For non-perishable products, refund requests must be submitted within 7 days of delivery.

Perishable Items Refund Policy

Perishable items include, but are not limited to:

  • Fresh chicken, mutton, fish, seafood, and meat products

  • Fruits and vegetables

  • Dairy products

  • Bakery products

  • Frozen foods

  • Eggs and other fresh grocery items

Due to the nature of perishable products and storage requirements, any complaint regarding quality, freshness, spoilage, damage, or incorrect delivery must be reported within 24 hours of delivery.

Perishable Item Refund Eligibility

A refund, replacement, or store credit may be considered if:

  • The product was spoiled, rotten, damaged, or unfit for consumption at the time of delivery.

  • An incorrect perishable product was delivered.

  • The delivered product significantly differs from the ordered item.

Perishable Item Refund Requirements

Customers must provide:

  • Order details.

  • Clear photographs or videos of the product.

  • Photos of the packaging and labels (if available).

  • Any additional information requested by the support team.

Perishable Item Exclusions

Refunds, replacements, or credits will generally not be provided for:

  • Complaints reported more than 24 hours after delivery.

  • Products that have been improperly stored, handled, or refrigerated after delivery.

  • Products that have been substantially consumed before the complaint is raised.

  • Issues arising from customer negligence or storage conditions.

Mallovo Mart reserves the right to verify all claims before approving any refund, replacement, or store credit.

2. Refund Request Process

Step 1: Submit a Request

Customers may contact us through:

Please include:

  • Order ID

  • Description of the issue

  • Photos or videos (if applicable)

Step 2: Verification

Our support team will review the request and may request additional information or evidence.

Step 3: Resolution

Upon successful verification, Mallovo Mart may provide:

  • Full refund

  • Partial refund

  • Replacement product

  • Store credit

The final resolution will be determined based on the circumstances of each case.

3. Refund Timelines

After approval:

  • Online Payments: 7–10 business days

  • Wallet/Store Credit: 2–3 business days

Processing times may vary depending on the payment provider or banking institution.

4. Car Rental Refund Policy

Cancellation Before Trip Start

Customers may be eligible for a full or partial refund depending on the cancellation timing and applicable booking terms.

No-Show and Late Cancellation

No refund will be provided for:

  • No-show bookings.

  • Cancellations made after the permitted cancellation period.

Completed Trips

Once a rental trip has commenced and is completed, payments are final and non-refundable.

Early Return

No refund will be issued for unused rental hours or days when a vehicle is returned before the scheduled end of the rental period.

Booking Modifications

Changes to booking dates, times, or vehicle type may be permitted subject to:

  • Vehicle availability.

  • Applicable modification fees.

5. General Terms

  • Refund approval is subject to verification and investigation.

  • Mallovo Mart reserves the right to reject fraudulent, abusive, or unsupported claims.

  • Customers must cooperate with the verification process and provide accurate information.

  • Refunds, replacements, or store credits are issued solely at the discretion of Mallovo Mart after review.

  • Mallovo Mart reserves the right to amend this policy at any time without prior notice.

Contact Us

For any refund, replacement, cancellation, or support-related queries, please contact:

Email: [email protected]

Thank you for choosing Mallovo Mart.